I want you to be happy with your new art. If you have any questions please contact me in advance at art@lisaderrick.co.uk
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Ordering
How is my payment handled?
Payments are taken through Stripe in British Pounds Sterling. We do not store any of your debit/credit card details.
Paying by bank transfer
Many UK customers prefer the option to pay by bank transfer which also saves me credit card fees. If you would like to do this then email me BEFORE placing the order. You will be emailed with details of how to pay, and once the transfer is complete the artwork will be marked as sold on the website and unavailable to others.
Shipping
I have placed my order, how soon will I receive my painting?
Original unframed paintings will be packed and shipped within 3 working days. Within the UK pieces are sent by Royal Mail tracked 48 with signature, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 48 hours from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
If you have ordered framed: Frames are made to order, by a third party, and some are then hand painted, as specified on the product page. Therefore please allow for an extra 14-21 days to receive your order. I will keep you updated by email as to when the frame is ready as well as when I ship your order.
Is Shipping included?
No. Shipping costs are added at checkout based on the size and weight of the work.
What about large or high value artworks?
I appreciate this is a high value purchase – and a piece of work I have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.
Can you ship internationally?
Not at this moment in time, however if you are desperate to purchase a piece then email me and we can discuss shipping options and payment via a bank transfer.
PURCHASING & SHIPPING
RETURNS
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.
If you have any further questions please send me an email before placing your order at art@lisaderrick.co.uk